Shipping & Delivery Policy
What happens after you order gaming accessories, how parcels travel, and how to get help along the way.
Last updated: October 24, 2026
1. Where We Can Deliver
PadXen sells gaming and desk accessories to customers in destinations where a delivery service is available for the item being purchased. Available destinations, transport options and any shipping charge depend on the product, delivery address and shipping service. The options offered during checkout determine which methods are available for your order.
Some products, particularly items containing batteries or electronics, may have additional carrier or destination restrictions. If an order cannot be shipped using the selected service, we will contact you to discuss available alternatives or a refund as appropriate.
2. Preparing Your Order
We start arranging fulfillment once payment is confirmed. Before a parcel can leave, an item may need to be located, checked, packed or transferred to the shipping location. The preparation period varies with stock availability, the selected variant and order complexity.
For instance, a controller, replacement shell and charging stand in the same order may not all be ready to dispatch on the same day. We will share available order and dispatch updates through our usual customer communication channels.
3. Understanding Delivery Estimates
The expected arrival period, when provided for your order, includes both preparation and transport. A carrier's transit estimate alone is not the total time from checkout to delivery. Customs procedures, peak-season volumes, location, weather and local delivery networks can also affect arrival dates.
Delivery estimates are forecasts, not promises of an exact arrival day unless a particular date has been expressly agreed with you. If an agreed or legally required delivery deadline is missed, your rights under the applicable consumer law remain in effect.
4. Tracking And Separate Parcels
When a tracking reference is issued, we will make it available through the order information or an order update. Please allow time for the first carrier scan to appear: a newly created tracking number may not show movement immediately.
Accessories sourced from different stock locations may arrive in more than one parcel, each with its own tracking updates. A partial delivery therefore does not always mean the rest of the order is missing. Contact us if the listed contents do not match what arrived.
5. Delivery Details And Address Changes
Please enter a complete, accurate recipient name, address, postal code and contact number where requested. If you notice an error, email us immediately and quote your order number. We will try to correct it before dispatch, but changes may no longer be possible after the parcel has entered the delivery network.
If a carrier needs additional instructions or holds a package for collection, please follow its notice and let our team know about any problem. Your responsibility for providing correct details does not remove any rights you have when delivery fails for reasons attributable to the seller.
6. Cross-Border Deliveries, Taxes And Customs
International shipments may be subject to import checks, local taxes or customs charges. Whether these amounts are included in the checkout price depends on the destination and the shipping arrangement. Any additional charges for which you are responsible will be disclosed before purchase where required by law.
Border inspections and local clearance can add time beyond the initial estimate. If you receive an unexpected customs request or need paperwork relating to your order, contact PadXen before taking further action.
7. If Tracking Stops Or An Order Has Not Arrived
When a shipment seems unusually late, send us your order number, delivery country and tracking reference, if one is available. We will check the shipment history and pursue reasonable enquiries with the carrier. If tracking says "delivered" but you cannot find the parcel, check the delivery notice and any designated safe place, then tell us promptly.
We may request available delivery evidence from the carrier or local postal service. PadXen remains your customer-service contact and will handle the issue consistently with the sales agreement and your statutory delivery rights. We do not require you to settle a seller-responsibility dispute directly with a carrier.
8. Packaging Problems Or Incorrect Contents
If a parcel arrives open, the controller or accessory is damaged, or the package contains the wrong colour, model or quantity, please photograph what arrived (including the shipping label when useful) and contact us. Retain the packaging if possible until the issue has been reviewed.
For the options available when goods are faulty, incomplete or incorrect, see ourReturn & Refund Policy.
9. Questions About A Delivery?
Send your order number and a short explanation so we can locate the relevant shipment.
We will assess delivery concerns under the terms agreed at checkout and the consumer protections applicable to your purchase.