Privacy Policy

1. Who This Notice Covers

This Privacy Policy describes how PadXen handles personal information when you browse padxen.shop, create an account, purchase gaming accessories, or communicate with our team. For questions about PadXen's processing of personal data, contact admin@padxen.shop. PayPal separately governs personal data used for its payment services.

2. Information Connected to Your Visit or Order

• Account details: name, contact details, login identifiers, and preferences you choose to provide.
• Shopping and delivery records: ordered items, controller or accessory variants, totals, order numbers, delivery address and shipment status.
• Messages and after-sales requests: questions, return requests, descriptions of faults or compatibility concerns, and any photos you choose to send.
• Technical records: IP address, device and browser details, session information, and security or diagnostic activity where collected by the website.

3. PayPal Is the Only Checkout Payment Service

Payments on PadXen are made through PayPal, not through a separate PadXen card processor. PayPal may make different funding choices available within its own checkout based on buyer location and eligibility. PadXen may receive the transaction identifier, payment amount, currency and status, along with contact or delivery information PayPal makes available to the merchant for order processing and fraud prevention.

PayPal manages payment credentials under its own rules. Read PayPal's Privacy Statement for details about PayPal's processing, including any card or account funding data provided to PayPal. Our Payment Security page explains the PadXen checkout experience.

4. Why Information Is Used

• To register and maintain customer accounts, verify orders, and prepare goods for dispatch.
• To answer product questions, investigate missing parcels, and manage returns, replacements or refunds.
• To detect suspicious transactions, protect accounts, and diagnose service problems.
• To maintain order records and meet tax, accounting or other applicable legal obligations.
• To improve service quality and, where permitted, send requested updates or marketing communications.

5. Grounds for Using Personal Data

Where UK or EU data protection rules apply, processing may rely on the need to fulfil a contract (such as delivering an order), compliance with legal obligations (such as record keeping), legitimate interests (such as service security or handling enquiries), or consent where required (for example, certain marketing or optional cookies). Applicable rights and safeguards depend on the processing activity and jurisdiction. Consent can be withdrawn where it is the legal basis.

6. Sharing Details to Deliver Your Gaming Gear

We may provide the information needed for order fulfilment to warehouse or fulfilment services, suppliers, parcel carriers, and delivery-tracking services. Shared details can include the recipient's name, shipping address, phone number, item and variant information, and delivery instructions. The information shared is limited to details relevant to those services. Those providers may operate outside your country.

7. Other Service Providers and Legal Requests

Depending on which website features are in use, hosting, security, email, support, or analytics providers may process limited information to provide their services. We may also disclose information when required by applicable law or to protect customers and the service from suspected abuse. We do not sell customer personal information.

8. Cookies and Similar Technology

Necessary cookies and session technologies can help with sign-in, basket functions, and site security. Optional analytics or advertising technologies, where present, require appropriate notice and consent where applicable. Your browser may offer cookie controls, although blocking essential cookies may affect checkout or account features. Where required, choices about optional technologies should be offered before those technologies are used.

9. Storage and Retention

Order, customer-service and transaction records are kept only as long as needed for the relevant purpose, including fulfilment, refunds, dispute handling, security and applicable financial-record obligations. Retention periods vary by data type and local law. When those needs end, information is deleted, anonymised or archived as appropriate.

10. Information Security

PadXen aims to use proportionate safeguards to reduce the risk of unauthorised access, alteration or loss. No website or transmission can be promised to be entirely risk-free. Use a strong account password and avoid sending passwords or complete payment card details by email or WhatsApp.

11. International Processing

PayPal and the service providers involved in international orders may process data in jurisdictions different from the country where you live. International transfers are subject to any safeguards required by applicable privacy law. You can contact PadXen to ask for more information about the transfer arrangements relevant to your data.

12. Your Privacy Rights

Depending on the applicable law, you may request access to, correction or deletion of your personal information; object to or seek restriction of some uses; request portability; or withdraw consent when processing is based on consent. Certain records may need to be retained for legal reasons. You may also complain to a relevant data protection authority. For information PayPal controls, direct requests to PayPal as described in its own privacy notice.

13. Marketing Choices

If you opt in to promotional emails or receive marketing in circumstances permitted by law, you can ask us to stop by contacting support or using an unsubscribe option when one is provided. Transactional messages, such as shipping updates, are different from promotional communications.

14. External Websites and Younger Users

Links to independent websites, including PayPal, are governed by those parties' own policies. PadXen is not intended for children to make purchases without the permissions required by applicable law. If you believe a child has submitted personal data inappropriately, contact us.

15. Updates to This Privacy Policy

We may revise this notice as our services or legal requirements change. A revised version will be shown here with a new update date. Material changes will be communicated in the manner required by applicable law.

16. Contact PadXen